Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Why is 611 menu changed? Voice only prompt and no entering numbers since Feb or March 2025
Fido,Why have you made your menu on 611 voice only navigation? How is that considered accessible? So much easier when the option to press numbers to get to certain services was in place rather than yelling (if you have a literal voice) at a compute...
Unable to reach the customer support channels and no resolution provided by the in-store reps regarding my bill
For my Feb 25th Bill, I was charged a "Monthly Fees-Service Restoral" of $18.71. I reached out the phone and online chat options and also physical Fido locations but could not obtain a resolution. Even the resolution form does not work as intended th...
No Service on My Fido SIM in Egypt
Hi,I'm currently in Egypt and unable to use my Fido service—it shows "No Service." I need to access my SIM to receive important SMS messages for authorizations. Could you please assist me with this issue as soon as possible? Thank you.
OnePlus12r using 3g
Hi, I got an email saying that my phone is using 3g network and since the network is planned to be shutdown, I'll get charged 3$/month extra. My phone is capable of using 5G. I checked the band's and it should work on fido. I think fido doesn't suppo...
Incorrect Billing HST related
Hi Team, I have been charged with 15% HST for NS, whereas effective Apr 1, 2025 HST is revised to 14% in NS. Also the HST calculated on credit is only 10%, which is incorrect. How to get this resolved?
