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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Resolved! Pre-authorized payment update

Hello, Do I need to update expired credit card for pre-authorized payment to go though and automatic payment discount to apply please? Thank you,Ying

Yingwu2 by I'm a participant level 1
  • 125 Views
  • 1 replies
  • 0 likes

Resolved! Scammers/phishing texts

902-754-0980 is texting this link http://37.120.239.233 as "FIDO-INC" to Fido cell phone customers to scam them into thinking that they have a credit of $135.60 on their Fido cell phone bill, and getting them toclick their link to a phishing site whe...

LGV by I'm a contributor level 1
  • 1140 Views
  • 4 replies
  • 3 likes

please stop the scam texts

I have been receiving an unacceptable number of scam texts. Sometimes two to four a day. All the usual suspects - CRA, Canada Post, the banks...can you please tell me why you cannot filter these out? If I am supposed to discern them as scam, why can'...

Dog274 by I'm a participant level 3
  • 82 Views
  • 1 replies
  • 0 likes

Resolved! Phone upgrade

Hi guys,I recentky upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message: It looks like you’ve already requested a device upgrade. Ple...

Resolved! Support for smartwatch plans

Hi Fido, it's 2024 now; any updates on the smartwatch plans follow-up? I noticed Fido has started to support Esim services several years ago, so the smartwatch, which is based on Esim, should be about to come. I mean, even virgin support it(but it ha...

ednovas by I'm a participant level 1
  • 133 Views
  • 1 replies
  • 0 likes