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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Cancelled home internet no email confirmation
Called in to cancel home internet two weeks ago, target date at end of current billing cycle (Jan 18 2025). Was told an email would be sent as confirmation, but it has been a week and still no email. Called in again, agent said the cancellation inst...
Set up fee
Was told my set up fee would be waved otherwise I would have chose a different user that was going to wave it. Can this be corrected or can I cancel without penalty if not started yet.
New customer, phone delayed need esim voucher
So I'm a new customer with Fido and my phone has been delayed. I contacted customer service and they told me they activated my account today and being charged for it. However, I have no access to service. I do have a phone I just cleared to install a...
Voicemail Ring Extension
I recently tried to extend the time my phone rings for before going to voicemail. Over chat, the representative said this is only available on home phones.Has anyone else successfully increased ring time on their mobile device?
‘Customized’ plans and Lack of Transparency
Today I inquired with customer service about a new phone plan as the phone plans I am able to view as a current customer are limited to 2-3 plans around the current price I pay today. The plans offered to me were around the same price or a few dolla...
