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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Resolved! Blacklisting?

Can Fido blacklist a phone after a plan has been suspended due to nonpayment? And if so, is there a link where one can find this online? Thank you!

dxmstle by I'm a Participant Level 1
  • 113 Views
  • 1 replies
  • 0 likes

Resolved! Voicemail Inbox Number

I received a notification on the phone that there was an Urgent Voice Mail, when I went to collect it and pressed "1" on the keypad it went right in to dialing a long distance number in Alberta. I hung up right away and did not let the call go throug...

polar47 by I'm a Participant Level 2
  • 246 Views
  • 3 replies
  • 0 likes

Resolved! Copy of phone's proof of purchase

I have purchased an iPhone 5 in 2013/2014 and have just powered back on the cellphone. Unfortunately it requires me to sign into iCloud and well it's been awhile. I was wondering if there is any way I can retrieve proof of purchase to provide to appl...

cmamasig09 by I'm a Participant Level 1
  • 113 Views
  • 1 replies
  • 0 likes

Resolved! Cancelled 2 years ago, still charged interest?

Hi, I had cancelled my 2 lines in January 2020, paid everything with double-checked with your representative. Checked last balance after cancellation, nothing came up with invoice at that time. I checked my credit report on April 2022, and out of sud...

jihye5940 by I'm a Participant Level 1
  • 102 Views
  • 1 replies
  • 0 likes

Resolved! illegal increase on the monthly fee by Fido

I changed my plan to Fido Payment Program - 2GB with $35 monthly fee on January 12, 2021, which is a permanent plan until I change it. I don't have any promotion like $10 reduction for 12 months or balabala..... It is $35 permenantly. In March 2022, ...

fibo123 by I'm a Participant Level 2
  • 425 Views
  • 6 replies
  • 0 likes