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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No Service after changing my plan
I am currently outside Canada and my Fido SIM card is displaying "No Service" after I made a plan change on the website. Today, I changed my plan to the $35 "3GB Basic Plan", listed under the Data, Talk & Text category/tab (not the one under the Basi...
Sky High to Rock Bottom
I joined Fido back when the first iPhone came to Canada and it was always such a great service. Over the last few years though their services are tanking. Still no Apple Watch support. No 5G on my 16 Pro Max. No Fido XTRA (which I often used for free...
Resolved! Cancel my service
Hey Fido I am a Fido user and i want to cancel my current Fido account as I have left Canada for good and am abroad and I am unable to cancel my account via calling customer support services because I can't cancel my services by the chat anymore. I a...
FIDO is for FRAUD.
FIDO scammed me out of over $100 with a misleading $25 “loyalty plan.” Our family had been a FIDO customer for years, paying honestly for multiple family lines. Their representative called me three times, offering to switch my husband’s line from Vir...
How to file a formal complaint?
How do I file a formal complaint against the customer support at Fido? The customer service is absolutely horrid and incompetent. They don't care to actually address my problem, just want to get me off the line.
