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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Worst Customer Service Experience with Fido
I signed up for a $25/month plan with Fido, but my first bill was $85 and the second bill was $50. How does that make any sense? I tried to contact customer service to sort it out, and I scheduled a call three times—but not once did they actually ca...
Resolved! Roaming charges for incoming text
I'm travelling abroad at the moment and yesterday turned on my eSIM so that I can receive a text from a bank while keeping data roaming turned off. Immidietly I got a "Welcome abroad!" email and text from Fido. They'll charge me $16 for receiveing a ...
How can I reach out customer service out of Canada?
Hello, I am currently out of Canada and would like to cancel my mobile phone plan. However, I am unable to make phone calls at this time. Please let me know how I can proceed with the cancellation through email or an alternative method that does not ...
Is anyone getting spammed by backorder emails?
I get it, my order is backlogged but the attachment nor the email even states when the actual delivery date will be but every 4-6 hours it'll sure send me another copy of that email stating my phone is backordered....Is this happening to anyone else?
Resolved! How do I email Fido (what is the support email address)?
Hi, I am looking to email Fido Support, but have not found the email address on their website. Anyone know the Fido support email address? Thanks. ***Edited to add labels***
