Urgent Request to Cancel My Account

[kushaldesai]

Dear Fido Customer Support,

I’ve been trying to get in touch with your team to cancel my account, but I haven’t been able to reach anyone. I am requesting that my account be cancelled immediately and permanently.

Please confirm once my account has been successfully cancelled. I do not wish to be billed any further or contacted about this account going forward.

If any additional steps are required from my end, kindly let me know right away.

Thank you

[kushaldesai]

Hi,

Thanks for your response.

Yes, I’ve already tried contacting customer service using multiple numbers, including 611, *611, and the 1-888 number mentioned. Every time, I get the same message: “We can’t connect your call, please try again later.” If this is the level of support they’re offering, it’s honestly quite absurd and extremely frustrating.

Given the lack of any real assistance, I’ve filed a formal complaint with the Commission for Complaints for Telecom-television Services (CCTS). Let’s see how they respond.

Best regards,

[Cawtau]

Hello Kushaldesai,

Welcome to the community!

  Sorry to hear you have not yet been able to reach anyone. However,, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we be able to cancel your services. Unfortunately, I don't think there is any way to cancel services through social media. In addition, Fido does not offer customer services via email. As far as I am aware, cancellations can only be done by calling them:

                 You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...

                             ~taken from Terms of Service; section 2e

  That said, if you would like to go over your options, you would need to contact customer service.

Hope this helps 😀

Cheers

[kushaldesai]

Hello @Cawtau 

Thank you for the warm welcome and for taking the time to respond.

I understand that these forums are community-driven and not intended for direct customer service. However, I’d like to share some background on the efforts I’ve made to resolve this issue through the proper channels:

I contacted Fido by phone on April 4th, 5th, 6th, and 7th, but unfortunately, no one answered my calls. On April 7th, I visited a physical Fido store, where I completed account validation over the phone with one of their specialists. However, the call was disconnected right after the validation, and I received no follow-up.

The store employee informed me that they were unable to assist further and advised me to contact online customer support. When I reached out to online support, I was redirected back to the physical store. I’ve essentially been going in circles with no resolution.

At this point, Fido has not provided any support—no cancellation, no credit, and no clear next steps. I’m extremely unsatisfied, especially as I continue to be charged monthly for a service I’ve clearly made several attempts to cancel.

I hope this context helps others understand the situation I’m facing. I appreciate any guidance the community may be able to offer.

Best regards,
Kushal Desai

[Cawtau]

Hello again,

  Thank you for providing some context to your situation. Unfortunately, however, that does not change the fact that you will still need to call customer service to cancel your line.

  Which number did you try to contact customer service? You might consider trying their 1-888 number provided in the link above. While it may take a while to connect with customer service, I was able to speak with them on multiple occasions using that number.

Cheers