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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23943 Views
  • 0 replies
  • 8 likes

2021 the worst customer service ever

I have been waiting for the office of the president to call me since 12/January.no one has returned my call, when I call in to complain- the Supervisor and Managers just tell me to wait for a call back.today has been 8 days- 6 business days.anyone el...

Bubbly1957 by I'm a participant level 1
  • 935 Views
  • 1 replies
  • 0 likes

Resolved! Missed call from WINBACK team

Hey all, I missed the call this morning as my phone had no service and the call ended immediately after picking up.Was there a way to request another phone call from the team? Thank you

andycheng19 by I'm a contributor level 1
  • 2024 Views
  • 4 replies
  • 0 likes

Resolved! Asking money that fide owe me.

Hello, I received a message two days ago from fido.the text is:FlDO MOBlLE DEPARTMENT**You never claimed the payment of 136.60 cad that we owe you!Claim here :https://info-3783.com/I tried to claim it ,but whenever I did it faced with an error.please...

sbyasami by I'm a participant level 1
  • 992 Views
  • 1 replies
  • 0 likes

Poor customer service

Hi,I have been in touch with your customer service team since Jan 12, for a phone that was shipped to a wrong address and I was charged for it $2500 , almost everyday for an issue that they agree it is Fido's fault . Absolutely a waste of time with c...

Bellab by I'm a participant level 1
  • 712 Views
  • 1 replies
  • 0 likes