iPhone value pack

iPhone value pack

iPhone value pack

SOLVED
Samual
I'm a Participant Level 2

iPhone value pack

i just canceled my iphone value pack after the sneaky price increase without notice.

and yes i didnt recieve email notice.

Accepted Solution

Re: value pack

Solved by Moderator

Hey @Samual

 

We understand the change may have been unexpected and we'd love to clarify a few things. 

 

To make sure we can continue to deliver the best possible experience to our customers, from time to time we review and adjust our plans to reflect ongoing investments in our network and our service. Whenever we make this type of change, we do notify you at least 30 days in advance.

 

In line with our terms of service, the price of your add-ons or month-to-month services (such as Value Packs) may change. Since we must let you know of the price changes at least 30 days in advance, we notified you with a bill message. 

 

I do hope that info helps! 

View solution in context
3 REPLIES 3
Samual
I'm a Participant Level 2

Sorry, not convinced ! i was not notified!

We're sorry you feel that way @Samual

 

Have you had the chance to view your recent invoices, before the price of the Value Pack changed?

 

You should find the notification there. Hope this helps.



FidoNick
Moderator

Hey @Samual

 

We understand the change may have been unexpected and we'd love to clarify a few things. 

 

To make sure we can continue to deliver the best possible experience to our customers, from time to time we review and adjust our plans to reflect ongoing investments in our network and our service. Whenever we make this type of change, we do notify you at least 30 days in advance.

 

In line with our terms of service, the price of your add-ons or month-to-month services (such as Value Packs) may change. Since we must let you know of the price changes at least 30 days in advance, we notified you with a bill message. 

 

I do hope that info helps!