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OS Upgrade Schedule
  *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
How do I escalate my customer service issue?
I am having a customer service nightmare with Fido. I have made multiple calls to customer service and no action has been taken. My issue has now persisted for well over three weeks and five phone calls. Fido had promised to contact me days ago, and ...
changing a phone but not changing the plan
Hi,I have two connections in my plan with our own devices. and we both are being able to pay $10 less than what the plan is because of some discount in our contract and I believe we are in the middle of the contract. The phone I am planning to buy th...
Resolved! I want to suspend my account fora period of time
I want to suspend my account fora period of time Please contact me
Before login, show account #1, after login, show account #2 (cancelled)
Hi,I joined Fido in Nov. During the sign-up there were some issues for my account so there's a temp account used for my migration to Fido. Currently, if I open the Fido's 'My Account' app, it shows the info of account #1 with usage info, which I beli...
Prepaid/auto-top-up problems
Hi, Although I'm on a text-and-talk prepaid plan ($12 for 50 texts and 50 minutes, both local), all my calls and outgoing texts are being charged at the pay-per-use rate ($0.60 per min or text), regardless of whether I'm over or under the monthly lim...
