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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
ROAMING ACTIVATION
I AM A FREQUENT TRAVELLER AND HAVE MY FIDO LINE ALWAYS ON.THIS YEAR I LEFT MONTREAL SINCE 12 FEBRUARY 2021 FOR SOME DESTINATIONS IN AFRICA. SINCE I LEFT CANADA UNTIL TODAY, I COULD NOT ACTIVATE MY ROAMING. THE FIDO LINE COULD NOT ROAM ON ANY NETWORK....
Fee increase in value pack
I'm generally quite positive about Fido. In fact recommeded it to a friend last week. However, I just noticed an increase in my latest bill. Value pack increased from $7 to $10. I tried using the "Ask Jack" feature - what a waste of time that is ...
Resolved! Change name on account
Hi All, I'm a new customer to Fido and already frustrated before first billing cycle. Bought my sim from loblaw mobile shop the teller updated my name wrong for account opening and didn't even give me any contract/ agreement also as a print out. This...
Win back team don’t call me back
Hi there They called me on last Wednesday and that time I'm busy tell them to call next day but until now I still don't receive a call back. Is any way to get them? Please help me also I got email offer more than 2 weeks ago but can't do nothi...
Activation Fee?
Hi, I joined Fido just this past month and received my first bill, but there is a $45 activation fee? I thought it was waived when activating online? I did the whole set up online. The only time I called Fido was because my phone was blacklisted befo...
