Hi, I joined Fido just this past month and received my first bill, but there is a $45 activation fee? I thought it was waived when activating online? I did the whole set up online. The only time I called Fido was because my phone was blacklisted before it even got to me. A problem with the iPhone 11's apparently. But because of the pandemic I do not go to stores and did the entire transaction online. Can someone please help?
Welcome to Fido and our community, we're happy to have you with us
You're right, when activating or upgrading your phone online, the $45 set up is waived. The credit will appear on your invoice in 2-3 bill cycles and will be reflected in the Summary section or Previous Balance section of your bill.
Hope this helps!