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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Your telemarketer number keeps calling me
One quick research tells me this problem has been going on for 4 years.
Resolved! Other Charges, Set up charges?
Hello, I read that there is no activation charge when I activate online, however, I found an $80 charge on my first bill which I really did not expect. The Fido website also noted I would be avoiding a $45 service fee set up with an online transactio...
File complaint over long distance charges
Hi everyone I want to file a complaint against the fido customer representative. I take advice from customer care service about a plan and he advised me to change the plan through fido mobile app. Then, I asked him two or three times whether my free...
Disappointed with Fido Mobile customer service
I'm so disappointed with my experience tranferring my mobile to Fido. In fact, Fido agents are so reckless and no one truely cares about their customer. On Dec 27, 2020, when all mobile companies (virgin, koodo, fido etc) offered the same boxing week...
customer support
General support need to be mindful of terms and tone when "trying" to assist a customer. If a customer no longer wants to speak to you, why do you try to remain on the line and try to get your point accross? Learn to not reference "legal" especiall...
