Billing Problem

Billing Problem

Billing Problem

domeng131
I'm a Participant Level 2

Billing Problem

Hi I've purchased another line thru website and I choose Fido Payment program for tablet but my bill was charge full amount of the tablet. This is unacceptable for me. I also have upcoming 2nd line purchased with same process that I did so it will be likey going to charge full again. Could someone help me.

3 REPLIES 3
FidoPierre
Moderator (inactive)

Hey @domeng131

 

I am sorry to see you are having these difficulties with your billing. In this case we would have to take a closer look into the account to review the details together. You can reach out to us for this through any of the options found on our Contact Page

 

We can also send you a PM from here if you would prefer. Let us know. Smiley 



domeng131
I'm a Participant Level 2

Hi @FidoPierre I sent already a message to Fido FB page and they created a case for this but no update yet. If you can make accomplished more quickly I will be happy. You can PM me. Thank you

Hey @domeng131

 

Since a case was opened, this means that our support team is already taking care of getting the situation resolved as soon as possible.


We would be happy to verify with you what was discussed so far.

 

I'm sending you a PM, talk to you soon.