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Customer Service should be client centric

I'm a participant level 3
I'm a participant level 3

Why is it that every time you call Fido CSC you're intimidated?

I feel like in the '90s with the training CSR's are getting. Yes. I see the trend of moving to AI but please, take it slowly, customers need service, not frustration.

Nor sure if any are frustrated by, Hey Google or any other when is like refusing to do what you ask.



Former Moderator
Former Moderator

Hey @4gerry!


Our customers are at the heart of who we are and providing a positive customer-centric service experience is what we strive to do each and every day.


We really do apologise if your experience wasn't up to our standards and if you still require assistance please contact us so we can review things.


If what you need is not specific to the account, don't hesitate to let the Community know - our members are always happy to help!