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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by • Community Manager (Retired)
  • 24137 Views
  • 0 replies
  • 8 likes

Resolved! Ipad not received yet

I ordered iPad Air 2020 10.9" in January 11, 2021 and its march now and i haven't received it yet. Everytime i talk to someone i get different answer. First agent told me that it will be 2-5 business days next agent said it will be 2-3 weeks another ...

Billing Frustration

Hello,  I am hoping a manager can contact me for some sort of resolution. The first time i tried calling fido customer support I waited for almost an hour then once I finally got through to an agent the line disconnected and they didn't call me back....

tlw417 by • I'm a participant level 1
  • 1060 Views
  • 1 replies
  • 0 likes

FIDO worst customer service and support in Canada!

Called customer service to complain that the service I have been paying for - voicemail to text - stopped working months ago and also that I had not been receiving voicemails for the past week.     First call:  spoke with agent for 15 minutes to expl...

crm1 by • I'm a participant level 1
  • 1823 Views
  • 3 replies
  • 1 likes

No service - account says cancelled

My phone worked fine yesterday, today it has no bars all day and when I log-in to my account on fido it says my account has been cancelled. I never cancelled. This must be some Fido glitch, has this happened to others?  

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