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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24059 Views
  • 0 replies
  • 8 likes

Extremely disappointed in Fido

In Dec 2020, I was contacted by the Fido win back team after I had moved on to Virgin.    Additionally, they were doing tablet liquidation and convinced me to get a 2 year contract on a tablet with 0$ per month and no upfront fee.   However, after a ...

Nj3008 by I'm a participant level 2
  • 1598 Views
  • 3 replies
  • 0 likes

Third-party charges

Why fido charge for third-party they send $194 bill extra I talk to fido but can't do anything then I decide cancelled my service with fido both line  move to different provider fido customer service  is useless 

Zada321 by I'm a participant level 3
  • 3711 Views
  • 9 replies
  • 0 likes

Resolved! Trouble Sending Pics by MMS on a OnePlus 6

Hi:   So I have a OnePlus 6 which is a great phone and works fine on Fido's network, save one thing - I can't send phone pics via MMS.   Chatted with Fido and they reset me on the network. Checked my APN settings (https://www.fido.ca/consumer/content...

Dark_Turban by I'm a contributor level 1
  • 17217 Views
  • 24 replies
  • 0 likes

What is the "Welcome Gift"?

I just signed with with a new Fido number and I received an email from "Fido@e.fido.ca" titled: "Welcome! Here’s some important info about your account and your welcome gift." Below in the email it also says this:"Get the app to get all of this: [......

zbruce by I'm a participant level 1
  • 2237 Views
  • 2 replies
  • 0 likes