Welcome to the community!
Your other post can be found here. I understand you do not wish to be told to call customer service. However, this is the community forum and most members are not in a position to access your account. You would need to contact customer service in order to have your issue investigated. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they will also be able to access your account. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀