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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Automatic Payment preference not saving
Hello, I'm having issues with having the website save my automatic payment preferences for my internet account. The system remembered my credit card preferences before my credit card expired, but refuses to save after I update the information with my...
I want to cancel my FIDO Contract
Since I'm out of Canada from last 3 months and don not plan to return soon, I'm not using the FIDO postpaid services but still I'm paying charges every month. Hence, I want to cancel my account with FIDO in order to get away with these recurring cha...
Cancellation
Hi All, I am hard of hearing and may not be able to contact the fido through phone call, can you advice me how to cancel the services. I am leaving the country at the end of the april and want to know how to cancel the services.I hope you will help ...
Extremely rude customer service made me SO ANGRY
Hello there,I am writing to complain about the WORST service of a Chinese telephone customer service, I felt EXTREMELY disrespected and offended. For the first time, I was so disappointed with Fido's service and considered changing to other telecom o...
Winback email no call
Why send an email to come back and to expect a call and no one calls or offer. Why make me get interested in coming back when obviously you guys don’t even care. It’s been a week and nothing. I called in to get info and the customer service said ther...
