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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23930 Views
  • 0 replies
  • 8 likes

Customer Service complaint

Hello, I am a fido customer from 1 year and today i called a customer solution agent for a better plan and they give me **bleep** options. Really??? Some times i lose my network in elevator and in my basement and the agent is giving me plans that the...

palpatel21n by I'm a participant level 1
  • 824 Views
  • 1 replies
  • 0 likes

CRTC COMPLAINT

Honestly I am extremely dissapointed with Fido services all around. Im in the process of filing a formal complaint. So many problems resolving from their csr and no help what so ever. for one i ordered a ipad december 14th and after two months of cal...

mmesue by I'm a participant level 1
  • 1131 Views
  • 1 replies
  • 0 likes

Restore my service

I have been to Vietnam for work didnt know the credit card is expired. My phone number been cancled. I already make payment. Can you  restore my service ASAP.Thank you.

qqwdf10012 by I'm a participant level 1
  • 2041 Views
  • 2 replies
  • 0 likes

I want to extend freezing my number

Hi, So I froze my number a few months ago because I returned to my home country and it's going to end in March this year. Does anyone know if you can use live chat to do it and if you can, how so? I've spent the past hour going back and forth signing...

r31 by I'm a participant level 1
  • 821 Views
  • 1 replies
  • 0 likes