General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Slow mobile data

Been a Fido customer for about 6 years now and I never had this problem before about 2 months ago data start running slow around 1-3 mbps use to run in-between 30-40 mbps, I'm in a rural area but never had this problem before, even with 3 to 4 bars s...

Vinn24 by I'm a Participant Level 2
  • 288 Views
  • 2 replies
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Contacting Fraud department

I am absolutely frustated with fido support. I have been trying to get a hold of the fraud team for a month now.   Someone ordered a samsung s21 ultra. Sent it to our house and charged my mom's account. We reset the password changed the address back ...

anson216 by I'm a Participant Level 1
  • 260 Views
  • 1 replies
  • 0 likes

FIDO charged me after leaving FIDO network

Hi there,   One of my numbers was switched to Chatar from FIDO network on June 19, 2021. I got message from FIDO to approve or decline switch to Chatar at 5:12 PM Pacific time and immediatley replied yes and FIdo SIM card was not working after that. ...

RajB by I'm a Participant Level 1
  • 267 Views
  • 0 replies
  • 0 likes