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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2022
For a list of 2021 winners, click here.  One year Fido service contest (May 2022) Click here First NameLast...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Slow mobile data
Been a Fido customer for about 6 years now and I never had this problem before about 2 months ago data start running slow around 1-3 mbps use to run in-between 30-40 mbps, I'm in a rural area but never had this problem before, even with 3 to 4 bars s...
Contacting Fraud department
I am absolutely frustated with fido support. I have been trying to get a hold of the fraud team for a month now. Someone ordered a samsung s21 ultra. Sent it to our house and charged my mom's account. We reset the password changed the address back ...
Suddenly getting "not registered on network" message, can't use phone!
Hello, I have Fido prepaid on my phone, same number for several years, I did nothing to change anything, and suddenly I can't use the phone at all, make or receive calls or messages, it's giving me the "not registered on network message"! I can't eve...
FIDO charged me after leaving FIDO network
Hi there, One of my numbers was switched to Chatar from FIDO network on June 19, 2021. I got message from FIDO to approve or decline switch to Chatar at 5:12 PM Pacific time and immediatley replied yes and FIdo SIM card was not working after that. ...
higher price when I want to change my plan, current contract expires soon
My current contract will expire in Sept.22nd, so I am looking to change my plan to BYOP 3GB for $45 as advertised and pay my left-over $30. But the website doesn't give me the option when I click through "change my current plan" link, they only have ...
