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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24011 Views
  • 0 replies
  • 8 likes

20GB for $44 (39 for auto pay) on NEW lines

Looking at the plans and I see this price plan for $44 for the 20 GB plan and think it would be a good switch but it's only on NEW lines added... I currently use a BYOD for $60 for 20GB so to take advantage I would need to cancel my current number.Wh...

Boya_Ashtear by I'm a participant level 2
  • 1169 Views
  • 3 replies
  • 0 likes

payment

In Ontario...waiting for new card.Can I pay my bill (due today) with a personal cheque at a kiosk?

Resolved! Huge Phone bills due to long distance calls

I have been using Fido service for quite some time. I have an add-on pack for 1000 international minutes, which I never avail entirely every month. I usually use about 300 -400 minutes every month I was really shocked to see long distance overcharges...

KM16 by I'm a participant level 1
  • 4937 Views
  • 9 replies
  • 0 likes

phone shipment not received (Purolator)

My new phone was shipped earlier this week but never arrived.The Purolator tracking number says it's been at their sort facility for 2 days with no movement.Purolator told me they would look into it but in my experience they are totally unreliable.  ...

aiommi1 by I'm a participant level 1
  • 896 Views
  • 2 replies
  • 0 likes

Pathetic service roaming in the US

We're in the US and can't make or receive calls.  My wife tried chatting with Fido support and that led to marketing and no resolution.  Once we get home to Montreal we will see what roaming fee gouging Fido will try to do and if they even try to cha...

janda by I'm a participant level 3
  • 3376 Views
  • 8 replies
  • 0 likes