General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Insanely Annoyed With Support

Okay, So my husband was excited to upgrade his phone, placed the 943 down payment. I wanted to change the address, and so they cancelled to do so, ended up not being able to, and now can't reorder the phone at all without placing more money down. I'v...

Synn1 by I'm a participant level 1
  • 1 replies

Resolved! How to turn on or off roaming on call

I am looking to enable roaming for one day when I am going to USA. I want to know how to enable/disable this on my number?is it something to enable on phone or call Fido to activate.

Fido Prepaid Roaming

I am a Fido postpaid customer. I am going to start travelling acrros south america next year and I am trying to figure out the best and cheapest way to keep receiving one time password text messages from banks and other apps. Please suggest if the fo...

Whtmy do you do you say. Free

Why fo you say free when entering contests only to fund out you have to purchase something first maybe put that in the contest before you you enter. Before you go through  all the motions only to find out at the end you have to purchase something. To...

Survey to express thank you

Wanted to thank Shawn for helping me yesterday, October 15th.  The problem was resolved and he answered my questions and explained many things that I did not know. 

Sandy-10 by I'm a participant level 2
  • 1 replies