Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Website and InApps plans and Live Chat don't load up ?!? Where are all the plans?
Anyone getting the same problem? It's been weeks now that all I get is a loaging screen when I try to get the plans list on the website (from my two phones but also from my different PCs with different browser brands) and from the Fido app itself (wh...
Can’t change number
So I've changed my Fido number in the past thru the app. I just go click number I want to change then pick a new number and confirm. However, for the last two days I wasn't been able to do So. When I click confirm there is a red box with a message sa...
Resolved! activation fee not waived
hi there, i was promised a $60 activation fee would be waived as part of the store promo for boxing day. today i received the bill unfortunately the $60 is there. please help me correct it. thanks
Called Agent to confirm wavied service fee after received confirmation by pdf file.
New to Fido 1 month.I called to register as new promotion on Nov 25 and Nov 27 11 am received confirmation by email but I saw service fee 60$ so I called to cancel but agent told me, it is credit of 60$for next month after I pay. Now they charged me ...
Resolved! Can't make or receive phone calls
I can't make or receive phone calls, I have restarted my phone and reinserted sim card. Still nothing.
