Voicemail not working on Samsung A5(2017)

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I'm a Contributor Level 1

Voicemail not working on Samsung A5(2017)

I just upgraded my phone to a Samsung A5. I used voicemail on my old phone without out any issues. Now on my A5 I try to use my voicemail and it tells me my number is not valid. So how does one setup voicemail on an A5? I tried to do it myself but I just keep getting "That number isn't valid".  

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Re: Voicemail not working on Samsung A5(2017)

I did not change plans. I did call in and speak with a rep that had to add my voicemail feature manually to my account and everything is now working. Forgot to update message. Thanks for contacting me and offering your support. Smiley

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Former Moderator
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Re: Voicemail not working on Samsung A5(2017)

Hi @Sticks74!

 

When you upgraded your phone, did you also change plans? It sounds like the voicemail feature may be missing from your account.

 

Let me know. Smiley



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I'm Qualified Level 1
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Re: Voicemail not working on Samsung A5(2017)

 

Hi @Sticks74 Smiley

Did you recently remove a value pack or when you updated ? 

 

Your new plan may includes just a mini voicemail like me - it was not established automatically upon removing pack @FidoMaria will help you.

 

Check under settings / call / voicemail if service is provided by carrier click that...then check below under setup to verify the number * +15145837548

(*) Ontario east &  Quebec

 

Cheers!

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Re: Voicemail not working on Samsung A5(2017)

I did not change plans. I did call in and speak with a rep that had to add my voicemail feature manually to my account and everything is now working. Forgot to update message. Thanks for contacting me and offering your support. Smiley

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