Voicemail not working on Samsung A5(2017)

Voicemail not working on Samsung A5(2017)

Voicemail not working on Samsung A5(2017)

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I'm a Contributor Level 1

Voicemail not working on Samsung A5(2017)

I just upgraded my phone to a Samsung A5. I used voicemail on my old phone without out any issues. Now on my A5 I try to use my voicemail and it tells me my number is not valid. So how does one setup voicemail on an A5? I tried to do it myself but I just keep getting "That number isn't valid".  

Accepted Solution

Re: Voicemail not working on Samsung A5(2017)

Solved by I'm a Contributor Level 1 Sticks74

I did not change plans. I did call in and speak with a rep that had to add my voicemail feature manually to my account and everything is now working. Forgot to update message. Thanks for contacting me and offering your support. Smiley

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3 REPLIES 3
Former Moderator

Hi @Sticks74!

 

When you upgraded your phone, did you also change plans? It sounds like the voicemail feature may be missing from your account.

 

Let me know. Smiley



I'm a Contributor Level 1

I did not change plans. I did call in and speak with a rep that had to add my voicemail feature manually to my account and everything is now working. Forgot to update message. Thanks for contacting me and offering your support. Smiley

I'm Qualified Level 1

 

Hi @Sticks74 Smiley

Did you recently remove a value pack or when you updated ? 

 

Your new plan may includes just a mini voicemail like me - it was not established automatically upon removing pack @FidoMaria will help you.

 

Check under settings / call / voicemail if service is provided by carrier click that...then check below under setup to verify the number * +15145837548

(*) Ontario east &  Quebec

 

Cheers!