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Delayed Messages from Carribean Trip

I'm a Participant Level 1
I'm a Participant Level 1

I purchased a talk and text package for a Carribean trip and made sure the countries I visited were covered under the plan.  I sent 12 messages and received only 3 immediate replies. To my surprise, the other 9 messages were received by me almost a week later when I was back in Ontario. A call to Fido resulted in an expanation that it was the network in those countries that was to blame. A partial refund was given. Not happy. BTW the talk package worked fine.


Former Moderator
Former Moderator

Hey @lasmokey!


When on a foreign network, if there are delays like that it can be due to the foreign network as when you're travelling you're not using the Fido network. 


I am happy that you were able to get a partial refund since you were unable to use the full service. Let us know if we can help with anything else!