iphone 7 - signal issues

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I'm a Participant Level 3 Jen81
I'm a Participant Level 3

iphone 7 - signal issues

Hi there, 

 

Since I upgraded from iphone 5S to iphone 7 256GB i am having signal issues.

I can hear everyone OK but everyone that calls me from landlines, cellphones, Fido network OR non-Fido network tells me that they can't hear me.  They tell me that I am cutting out.

I didn't have these issues before with my previous phone.

 

I tried calling tech support but the lines are too busy.

 

Please help!!  Is it the phone or the network?  

Accepted Solution

Re: iphone 7 - signal issues

Hey @FidoPamela @QP1,

My issue was an Apple issue. My issue was resolved by turning off a signal/call default feature on my phone.  Apparently this feature was created to give better phone clarity/reception but in Canada our technology isn’t at the same level yet. So it’s only effective in the U.S. 

 

After the Apple employee switched it off People were able to hear me clearly on the phone. Never had any issues since.

 

Wish I could remember the setting.. maybe it’s wifi calling?? Sorry.

 

 

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Former Moderator FidoMegan
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Re: iphone 7 - signal issues

Hey @Jen81

 

Can you try your SIM card in another phone to see if you experience the same thing? 

 

Let me know! Smiley 



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I'm a Participant Level 3 Jen81
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Re: iphone 7 - signal issues

Thanks Megan.

i called Apple. I think it’s a software issue. Thanks for your advice.

 

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Former Moderator FidoMegan
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Re: iphone 7 - signal issues

Thanks for letting me know! 



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I'm a Participant Level 2 QP1
I'm a Participant Level 2

Re: iphone 7 - signal issues

Hi Jen81,

Did your issue with your iPhone7 get resolved? I’m having the same problem. Any info would be greatly appreciated. Thanks!

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Former Moderator FidoPamela
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Re: iphone 7 - signal issues

Hey @QP1

 

Were you able to get some help with this? 

 

Don't hesitate if you're still having trouble with your phone. We're here for you! 



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I'm a Participant Level 2 QP1
I'm a Participant Level 2

Re: iphone 7 - signal issues

No I wasn’t able to, some help would be great. Are you able to contact me directly? Can I send you my contact info in a private message?

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Former Moderator FidoPamela
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Re: iphone 7 - signal issues

We'll be happy to help! 

 

I see here that @Jen81 mentioned it could be due to a software issue. Have you tried restoring your phone to see if that helps? 

 

Let me know! 



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I'm a Participant Level 3 Jen81
I'm a Participant Level 3
Solution

Re: iphone 7 - signal issues

Hey @FidoPamela @QP1,

My issue was an Apple issue. My issue was resolved by turning off a signal/call default feature on my phone.  Apparently this feature was created to give better phone clarity/reception but in Canada our technology isn’t at the same level yet. So it’s only effective in the U.S. 

 

After the Apple employee switched it off People were able to hear me clearly on the phone. Never had any issues since.

 

Wish I could remember the setting.. maybe it’s wifi calling?? Sorry.

 

 

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Moderator
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Re: iphone 7 - signal issues

Thanks for sharing @Jen81,  this can definitely be helpful to others Smiley



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