Upgrade sim card on Prepaid

[Daniela688]

I hope that someone can help me.  I need to change my sim card on a prepaid.  I see that it can be done online on a monthly plan but seems impossible on a prepaid plan.  Need to update my sim card because my new phone take a micro sim card.

I would really appreciate if anyone could help.

Thank you

[NaliniR · Accepted solution]

Hi @Daniela688,

Welcome to the Fido community!

When it comes to pre-paid accounts SIM card changes will have to be done at a Fido store and you will also need two pieces of ID., this is to prevent fraudulent activities on the account.

[MCB_52]

Good Morning,

Just curious: whay if we do not reside anywhere near a Fido store? What options then? 

(Also, why is the information no where to be found on Fido.ca? Seems unimaginable that this would not be published somewhere on the site - Not even after logging in to one's account!)? 

[Cawtau]

Hello MCB_52,

  I replied to  your other post here.

Hope this helps 😀

Cheers

[Daniela688]

Thank you!