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Temporary suspending my phone plan

seunga
I'm a Participant Level 1
I'm a Participant Level 1

Hello, 

 

I called Fido last month to suspend my phone plans on 12-month suspension. I have two numbers under my account but only one got suspended. I am overseas now and it is difficult to make a call. I don't know why my other phone number did not get suspended. How can I get help online?

1 REPLY 1

KAPABLE-K
MVP MVP
MVP

Hello @seunga,

 

Did you specify that you wanted both lines to be suspended? Either way, you will need to contact customer service.

 

You can contact them through any of the available methods listed here.