How to put my post paid Mobile account on vacation hold ?

[Bala2]

Hi Team, I wanted to put my mobile connection on vacation hold. How can i do it?

[Bala2]

Hello @Bala2,

What you are looking for is called a temporary suspension.

In order to qualify there are few things to note before you proceed with the temporary suspension.

• You need to have been with Fido for a minimum of one month and must not be in a contract.
•  A Temporary Suspension can be added for a period of 2 to 12 months for a reduced monthly rate of $7 per month.
• The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
• You will have to pay for it up-front unless you have a pre-authorized payment setup.
• If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

To get the suspension added to your line you will need to contact customer service.

[KAPABLE-K · Accepted solution]

Hello @Bala2,

What you are looking for is called a temporary suspension.

In order to qualify there are few things to note before you proceed with the temporary suspension.

• You need to have been with Fido for a minimum of one month and must not be in a contract.
•  A Temporary Suspension can be added for a period of 2 to 12 months for a reduced monthly rate of $7 per month.
• The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
• You will have to pay for it up-front unless you have a pre-authorized payment setup.
• If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

To get the suspension added to your line you will need to contact customer service.