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Temporary Suspension of Phone Plan

I'm a Participant Level 1
I'm a Participant Level 1

Dear Fido,


I will be out of town for a few months, would it be possible to suspend my phone plan temporary? If yes, can you also advice on how to re-activate the phone plane on my return arrival to Vancouver?



Many Thanks


I'm Qualified Level 1
I'm Qualified Level 1

Hi @MilkTea1998,


Welcome to the Fido community!


It is possible you are eligible for a temporary suspension, first, a few criteria need to be met in order to be eligible.


  1. You need to have been with Fido for a minimum of one month and must not be in a contract.
  2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
  3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
  4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

A temporary suspension can not be done online through self-serve on, you will need to contact customer support to have it done. When you get back you just need to contact customer support to have the suspension removed.


Fido has many different ways to contact them, you can find all the different ways here