Long distance charge is charged on the a call that didn't happen

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I'm a Participant Level 1

Long distance charge is charged on the a call that didn't happen

Hi, 

I was charged over $50 for a long-distance call that didn't use. I talked to a representative and they said I should just call back the number and remember what the call was. I am certain that there is no way for me to call a UK number and he was not helpful at all. I am a customer of fido for more than 10 years and I was hoping the service would have been better than what I experienced. I am wondering if there is someone else that could help me figure out why this bill was charged to my account since it is quite a lot. 

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Re: Long distance charge is charged on the a call that didn't happen

Hello @yingmeili,

 

Welcome to the community!

 

You can save/print your invoice details and it will tell you what numbers were called and the charges, if you did make the calls then the charges would be valid.



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