Suspend a plan

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I'm a Participant Level 2
I'm a Participant Level 2

Suspend a plan

Hi guys 

I want to suspend my plan cause I'm going abroad. How long will be the maximum suspension period & how much per month. Thanks for your time.

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Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $7 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

 

*Last updated October 30th, 2019

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I'm a Contributor Level 1
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Re: Suspend a plan

Note that this post has been updated. It USED to be $7 / month until June, when it was updated. This post revision is kind of shameful, FIDO... and you know it.

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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Suspend a plan

Note that it was $7 a month up until June 2019. This was increased by FIDO and subsequently, the post was "updated" to reflect the new price. Just in case you thought it was ALWAYS $30 / month... it wasn't.

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Moderator
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Re: Suspend a plan

Hey @AtomX

 

We actually updated the post when the cost of the suspension changed so that the information would remain accurate.



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I'm a Contributor Level 1
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Re: Suspend a plan

Hi Nick. I currently have a 2-month temporary suspension on an account priced at $7/month ( it was initiated in May 2019 before the June price increase). Can I extend that for another month at the $7/month rate? 

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Re: Suspend a plan

Hey @AtomX,

 

It's definitely possible to have the suspension extended, however, the new price will apply since the $7 option is no longer available.

 

If you'd like to go ahead with it, we can send you a PM on the Community or you can reach out here.

 

Let us know!



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I'm a Participant Level 1
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Re: Suspend a plan

Please send me a private message to suspend my plan

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Re: Suspend a plan

Hey @samsam

 

We'll be sending you a PM soon!  



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Message 27 of 31
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I'm a Participant Level 1
I'm a Participant Level 1

Re: Suspend a plan

Hello,  I am in the same situation . I am traveling abroad for 4 months and I want to suspend my plan temporarily. How can I proceed please ? 

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Re: Suspend a plan

Hello @Absa19

 

To help you with this, it's best that we go over your account so we can assist you. You can find all the ways to contact us here.

 

If it's best for you, we can also send you a PM directly here on the Community.

 

Let us know what's best for you. 

 

 



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I'm a Participant Level 1
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Re: Suspend a plan

Please send me a private message to suspend my plan

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