Suspend a plan

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Suspend a plan

Hi guys 

I want to suspend my plan cause I'm going abroad. How long will be the maximum suspension period & how much per month. Thanks for your time.

Accepted Solution

Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $30 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

 

*Last updated June 28th, 2019.

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I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $30 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

 

*Last updated June 28th, 2019.

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Re: Suspend a plan

Thank you very much for your support. It was most helpful and much appreciated. 

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Former Moderator FidoChristina
Former Moderator

Re: Suspend a plan

Thanks so much @KAPABLE-K Smiley

 

I just wanted to quickly clarify that the suspension is technically added on the last day of the current billing cycle. Just a minor technicality Smiley

 

Cheers everyone!



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I'm a Participant Level 1 sergewong
I'm a Participant Level 1

Re: Suspend a plan

ok how do we do it?

 

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Moderator
Moderator

Re: Suspend a plan

Hey @sergewong

 

You would need to contact us through any of these channels.

 

We can also send you a private message here. Let us know what you prefer.

 



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I'm a Participant Level 2 didi22
I'm a Participant Level 2

Re: Suspend a plan

Hello, I'm leaving Canada for a year and was wondering if it is better to cancel my account or if it's possible to suspend it for a year?

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Moderator
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Re: Suspend a plan

Hey @didi22! I hope you're doing well. Smiley

 

I've moved your post here, as it will have the information you're looking for. You can contact us through the links above or we can send you a PM as well.

 

I hope that helps!



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MVP
MVP

Re: Suspend a plan

Hello Didi22,

 

  Welcome to the community!

 

  The first question you'll need to ask yourself is whether you wish to keep your phone number. If you cancel your account, you will lose your phone number.

 

  If you wish to keep your phone number, you might request a temporary suspension.

 

  There are some other ways to park a phone number, however, the temporary suspension allows you to keep your current plan upon your return.

 

Hope this helps 😀

 

Cheers

 



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I'm a Participant Level 2 didi22
I'm a Participant Level 2

Re: Suspend a plan

Hi! So I would like to suspend my plan however, I am under a contract at the moment. Is it possible to cancel the contract (so pay the rest of the account balance) and then suspend the account?

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Moderator
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Re: Suspend a plan

Hey @didi22,

 

Absolutely! You would need to break your contract and pay off the phone before we can apply the suspension on your account for $30 per billing cycle. You will also need to go on pre-authorized payments or pay your account in advance to cover the suspension fees during your time away.

 

The suspension is offered for a minimum of two months and a maximum of 12 months. Keep also in mind that the suspension and monthly suspension fee will start as of the last day of your next billing cycle.

 

 

*Last updated June 28th, 2019.

 

 



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I'm a Participant Level 1 adrianaazadian
I'm a Participant Level 1

Re: Suspend a plan

I want to freeze my number for two months starting today until the end of august, how can i do that?

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Moderator
Moderator

Re: Suspend a plan

Hey @adrianaazadian!

 

I've moved your post here as it deals with the same topic.

 

You can suspend your service for $30 per month for 2-12 months as of the next cycle. To do so please contact us or let us know and we'll PM you here.

 

 



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I'm a Participant Level 1 quan53
I'm a Participant Level 1

Re: Suspend a plan

Hi! Im visiting outside Canada, therefore, i would like to freeze my account for 2 months. How can i do it online ? my new cycling is on 27th. 

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Re: Suspend a plan

Hey @quan53!

 

I've moved your post here as you can find all the details! 

 

We can suspend it as of the 27th of July for 2 months Smiley The cost is $30 per month, to get it done please contact us. If you prefer, we can also PM you here on the Community, just let us know.

 

 



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