Suspend a plan

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Suspend a plan

Hi guys 

I want to suspend my plan cause I'm going abroad. How long will be the maximum suspension period & how much per month. Thanks for your time.

Accepted Solution

Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $30 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

 

*Last updated June 28th, 2019.

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I'm a Participant Level 1 salmondream
I'm a Participant Level 1

temporary service interruption

I am not in Canada from August 7th to September 4th. I will be in Korea for a month. So could it stop 'fido' for almost a month? Let me use it again on September 5th.

 

 

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Message 16 of 25
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I'm a Participant Level 2 Eulina
I'm a Participant Level 2

Suspend 2 mobile lines under one account

Hi guys,

 

I'm wondering if there's a way that allow me to suspend my phone plans (which contains 2 mobile lines), as I'm going abroad for 2 months. I already know that the suspension can also be added at the beginning of the billing cycle, however, my start date of billing cycle is pretty close to the end of a month, do I really have to pay for the rest of the unused month? 

Plus, when I come back to Canada, when and how can I resume my phone plan?

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Message 17 of 25
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Moderator
Moderator

Re: temporary service interruption

Hi @salmondream

 

Welcome to Community Smiley

 

I moved your post to this thread as it deals with the same topic. 

 

I hope it helps.



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Message 18 of 25
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Former Moderator FidoDolby
Former Moderator

Re: Suspend 2 mobile lines under one account

Hey @Eulina, thank you for reaching out to us about your situation! 

I've moved your post here as this thread deals with temporary suspension.

We can suspend at $30 per month however it has to start as of the new cycle. Any fees before it starts would still apply. You also need to make sure to not be on an agreement to apply a temporary suspension.

 

If you have any further questions for your account specifically, you can send us a private message or contact us through our other channels here: https://www.fido.ca/consumer/contact-us 

 

 



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Message 19 of 25
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I'm a Participant Level 2 Eulina
I'm a Participant Level 2

Re: Suspend 2 mobile lines under one account

Thanks a lot for for your information Dolby!

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Message 20 of 25
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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Suspend a plan

Note that this post has been updated. It USED to be $7 / month until June, when it was updated. This post revision is kind of shameful, FIDO... and you know it.

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Message 21 of 25
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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Suspend a plan

Note that it was $7 a month up until June 2019. This was increased by FIDO and subsequently, the post was "updated" to reflect the new price. Just in case you thought it was ALWAYS $30 / month... it wasn't.

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Message 22 of 25
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Moderator
Moderator

Re: Suspend a plan

Hey @AtomX

 

We actually updated the post when the cost of the suspension changed so that the information would remain accurate.



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Message 23 of 25
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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Suspend a plan

Hi Nick. I currently have a 2-month temporary suspension on an account priced at $7/month ( it was initiated in May 2019 before the June price increase). Can I extend that for another month at the $7/month rate? 

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Message 24 of 25
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Moderator
Moderator

Re: Suspend a plan

Hey @AtomX,

 

It's definitely possible to have the suspension extended, however, the new price will apply since the $7 option is no longer available.

 

If you'd like to go ahead with it, we can send you a PM on the Community or you can reach out here.

 

Let us know!



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