Stop the $5.00 increase

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I'm a Participant Level 2
I'm a Participant Level 2

Stop the $5.00 increase

Am I the only one who got charge the $5.00 increase on service fees? 
I started at $45/byop and now I'm paying $56 with 4 GB data 

I'm going to submit a complain to CRTC I don't care if they are within their right I feel this is becoming too expensive now 

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Re: Stop the $5.00 increase

Hey @jmarci65!

 

Rest assured that this increase is permitted under CRTC rules with appropriate notification beforehand (this would have been noted on your bill). We sometimes adjust the pricing on certain plans so we can continue investing in our network and improving our services.

 

We provide at least 30 days’ notice for any change to your monthly service fee and you can find our full terms and conditions on here.

 

Let us know if you have any further questions, we'll be happy to help you. Smiley

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Re: Stop the $5.00 increase

Hey @jmarci65!

 

Rest assured that this increase is permitted under CRTC rules with appropriate notification beforehand (this would have been noted on your bill). We sometimes adjust the pricing on certain plans so we can continue investing in our network and improving our services.

 

We provide at least 30 days’ notice for any change to your monthly service fee and you can find our full terms and conditions on here.

 

Let us know if you have any further questions, we'll be happy to help you. Smiley



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Re: Stop the $5.00 increase-OVERPRICED

No I'm sorry your response doesn't satisfy my inquiry don't even try again but thanks for your attempt to answer my request I didn't know that this forum leans more to the side of Fido 

I don't even accept that CRTC is for the consumers like me but more to legitimize monopoly and as such has caused this never- ending price increase 

There should be a price cap for customers' loyalty 

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Re: Stop the $5.00 increase-OVERPRICED

Hey @jmarci65

 

We welcome and take note of your feedback and we assure you our intent is to invest in our services. 

 

Don't hesitate to reach out to us if there's anything else we can help you with. We're here to help. 

 

 

 



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Re: Stop the $5.00 increase-OVERPRICED

Hello Jmarci65,

 

  Welcome to the community!

 


@jmarci65 wrote:...I didn't know that this forum leans more to the side of Fido...

  This is Fido's Community Forum. While some people do express their dissatifaction with Fido here, the forum is intended to provide assistance for Fido customers...

 

  I understand it may be aggravating for prices to increase. However, the cost of everything has increased in recent years. All businesses need to make adjustments to keep up with rising costs. Unfortunately, sometimes that does mean price increases for customers -- even long-time loyal customers.

 

Hope this helps 😀

 

Cheers

 

 

 


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