General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Special data plan

I have tried and tried to get on to the "special" Data plan. It is a Bunch of **bleep**!!!I am so disappointed!!i have changed my password as requested ad it still does not allow heck out their dea!!!blah blah blah

Luciel by I'm a participant level 1
  • 1 replies

Resolved! Re:

How do I create a return label for my phone?

SusanaPerea by I'm a participant level 1
  • 1 replies

Very disappointed in Fido!

I had an interesting but confusing conversation with Fido today *To Note, I’ve been a Fido customer for over 14 Years! When it used to be every 3 years then every 2 years contract renewal time. I would walk into Fido, buy the best newest most expensi...

Resolved! Charged for Voicemail Received on Roaming

Hi, I was outside Canada and got a couple of calls, but never picked up or even declined, I just left them unreachable to go to the voicemail. But then I found that I was charged $40 for these unreachable calls!!. How do they charge for checking the ...

HB88 by I'm a participant level 1
  • 2 replies

Something went wrong

Hi, I am trying to setup auto payment on my Fido account. Each and every time I enter the credit card information it gives me an error saying 'something went wrong from our end, please try again later'  I have tried to do it over 5 times. Is there an...