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Sorry! Something went wrongI tried

acbj
I'm a Participant Level 2
I'm a Participant Level 2

I am trying to add a mobile line to my Fido account. (I have Internet account with Fido),  I have no problem to sign in to my account but everytime I try to click "Add a line", I am always getting "Sorry! something went wrong" error message. I try all different browsers and clean browser data, still the same.  Any suggestions?

 

Thank you.

2 REPLIES 2

acbj
I'm a Participant Level 2
I'm a Participant Level 2

yes, I need to open a new wireless aaccount. Thank you!

FidoValerie
Moderator
Moderator

Hey @acbj Smiley

Have you also tried to log out and activate a new account instead? 
This might be the solution as Home Internet and Mobile services are always on two different accounts.

If you're still having any trouble doing that, please contact us and we'll be happy to help!