Returning A Phone

[Bobby25]

I upgraded my phone from Fido's website along with a new plan and I wanted to know if I was eligible for a refund despite already activating the new SIM card. It hasn't been a week yet, only a few days. If I am, how does the return process work? How do they revert my plan back over to the old one? Any help would be greatly appreciated, thank you!  

[FidoLony]

Hey @Bobby25, 

Welcome to the community! 

We're sad to learn that you're not happy with your new phone.If you're still under the satisfaction warranty of 15 days you will be able to return the device.  

By all means, I suggest you get in touch with our customer care team here or send us a message on Facebook or Twitter! 😊