I am a FIDO customer since 2013.
I ordered a SIM card online. I never received the SIM CARD as it was sent to wrong address. I called FIDO and Sim was reissued and Fido Case # C161343999 was generated. I received the new SIM card on Dec 12th, customer services was unable to activate the new sim card. I was charged for the sim card from the date it was issued. I ask them to resolve the issue, to which they told me that the sim card would be send again and I would be charged another 10 dollars for the new number, which I never used. I asked them to cancel the new card as I don't want to pay for the thing I never used or received. For the second communication I waited for 3 hours and their supervisor never answered.