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Removing data top up

I'm a Participant Level 1
I'm a Participant Level 1

I have tried to stop a data top up that has turned into an on going monthly bill I did not want. 

I have tried to cancel the data top charge:


By text - cannot cancel this time

By the app - sorry something went wrong, try again later.

By website - not able to cancel. 
By phone - the current wait time is over 3 hours. 

I am seeing how you are operating with these fees, they can be added with a one click and not be cancelled by any means. This is an unfair and ugly business practice. 

How do you expect your customers to cancel these data top ups?



Moderator (inactive)
Moderator (inactive)

Hey @Not_Happy2022! Philippe here. Welcome to the community. Smiley


I'm sad to read about the trouble you're having with removing the monthly dtaa top-up. Have you been able to reach someone since your post? If not, you can request a PM from the community and we'll be happy to help you with that.