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Removing data top up

Not_Happy2022
I'm a Participant Level 1
I'm a Participant Level 1

I have tried to stop a data top up that has turned into an on going monthly bill I did not want. 

I have tried to cancel the data top charge:

 

By text - cannot cancel this time

By the app - sorry something went wrong, try again later.

By website - not able to cancel. 
By phone - the current wait time is over 3 hours. 

I am seeing how you are operating with these fees, they can be added with a one click and not be cancelled by any means. This is an unfair and ugly business practice. 

How do you expect your customers to cancel these data top ups?

 

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @Not_Happy2022! Philippe here. Welcome to the community. Smiley

 

I'm sad to read about the trouble you're having with removing the monthly dtaa top-up. Have you been able to reach someone since your post? If not, you can request a PM from the community and we'll be happy to help you with that.