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Fido not providing good deals

I'm a participant level 2
I'm a participant level 2

I tried to contact fido on several instances stating that I am paying more for my plans, but fido representatives are really rude and dont respond correctly. This is a huge concern and fido must take it seriously. Its as if initially they behave well and then as you become loyal, they start becoming rude.

I also had a plan for 1000 international minutes that was stripped from my account. Initially FIDO promised that they wont take back the free minutes but now they won't provide it.


Former Moderator
Former Moderator

Hey there @rohanpaspallu


Welcome to the Community Smiley


Sorry to hear about your experience, though to take a closer look at your account you'll need to contact us at these channels.


Keep in mind that some promotions are only available for a limited time only as well.


Hope this helps!

I'm a participant level 2
I'm a participant level 2

Recently I was travelling and I was promised of some charges which were not applied to my account.
The charges were according to, but I was charged $10 bluntly without even checking my usage of internet and calls made through my number.

Hey @rohanpaspallu! Philippe here.


Can you clarify what charges you mean please? The link you provided no longer exists on our page. Is it about roaming?


Let us know.