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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Pending transaction
I tried to purchase a phone on July 12 at 7am EST. The transaction was on the loading screen for a long time so I exited the page without a confirmation. My account does not show I made that purchase and I have contacted customer service through live...
Resolved! How to receive SMS sent to home phone ?
I have a Fido account with 2 lines, one line is mobile phone, and the other line is home phone.Now I have a second smartphone, and I want to setup Viber on the second smartphone using the home phone number.The problem is when Viber sends SMS to my ho...
8th of July outage
I was traveling for my vacation to US on 8th of July 2022 and both of our phones (my wife and mine) were not working whole day because of the outage. We could not call our family, we could not take the car, which was already rented, we did not know w...
Do I pay for service or do I pay for NO SERVICE?
Hi Fido I hope you know that even a 10-minute interruption to the service is UNACCEPTABLE.It was mind-blowing to know that Fido REFUSED to provide service for a whole day without any backup plan. I have got an important video call today and I thought...
Resolved! How to cancel plan - New Customer
Hi, I made an online order for a phone and plan (it was $0 upfront). About 3 hours later I ended up changing my mind. IThe phone hasn't been shipped yet so I was trying to cancel before it did. I tried the live chat 3 times, called customer service t...
