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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Moving to another Provider - when to?
I am planning to move to another Provider soon for a far better plan that I have right now.I am in the middle of my billing cycle now.If I shift now, will I be charged for the full cycle or will the charges be prorated?
Resolved! Travel pack $95 for Europe
Has Fido discontinued its $95 Europe mobile plan that covers 200 phone calls, unlimited texts & data?
Unable to delete voice messaages
Has the voice mail system been modified in the past few days? I used to be able to delete messages after listening to them by pressing 7, but now I just get "that key isn't active" when I do that. I'm also getting an alert on my phone telling me that...
Fraudulent activity
I've been a victim of fraudulent activity recently since the national Rogers/ Fido network crash. Someone had accessed my account and ordered a new iPhone device and increased my monthly phone plan. I contacted customer service right away and was tol...
Resolved! Problem with bill: Rate increase after 9 months?!
I received notice that my rate is going up by $5/month for each of the two phone lines I pay for. The notice was buried on the third page of my prior month's bill in small font. I just signed on a Winback deal in June of 2021. As part of the Winbac...
