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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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When could I get my pre-ordered iPhone 12 pro

Hi, I've waited for my iPhone 12 pro more than a month now. I pre-ordered it on Oct 17th, but still I couldn't get my iPhone. Today I received an email that saying my account info changed-so finally they added the bill for new iPhone in my plan. I wo...

hibiehello by I'm a Participant Level 1
  • 410 Views
  • 1 replies
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Unable to connect to mobile network from abroad

We've been abroad (in Brazil) since March, but since August one of our 2 Fido mobile phone Sim-cards was unable to make a connection to one of the Brazilian carriers (Vivo/Oi/Claro/Tim), making it impossible to receive SMS or phone calls, which resul...

mic79 by I'm a Participant Level 2
  • 1276 Views
  • 5 replies
  • 1 likes

Fido got my shipping address wrong twice in a row

I told the live chat agent to ship my sim card to a different address, not the billing address. Then the card was shipped to the billing address.I called the customer service after to have it shipped to the correct address, and she got the address wr...

zsyorf by I'm a Participant Level 1
  • 284 Views
  • 1 replies
  • 0 likes

Automatic Payment gift card

Hi, In the fido app, it said that If I turn on my automatic payments, I will receive a $10 gift card, I turned on automatic payments but have not received a gift card yet, It has been 4 days. Just wondering how does this work?  ThanksSahaj

Sahaj by I'm a Participant Level 1
  • 906 Views
  • 3 replies
  • 0 likes