Refund on Final Bill

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I'm a Contributor Level 1
I'm a Contributor Level 1

Refund on Final Bill

I switched my phone from Postpaid to Prepaid awhile back, and I still have a negative credit balance on my previous Postpaid account. I thought it might get refunded automatically, but I keep receiving "final bills" indicating the credit balance. How do I go about getting this amount refunded to my CC?

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Re: Refund on Final Bill

Hey @mm15

 

Thanks for reaching out Smiley .

 

When you have a credit balance on your final bill, a refund cheque is usually sent out between 1 to 3 weeks after your final invoice is released. 

 

I'll send you a  PM to help with this ! 

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Message 1 of 19
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Refund on Final Bill

The third month is going on already....

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Former Moderator
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Re: Refund on Final Bill

Thanks @Harman_kaur

 

Do you still have access to your Fido My Account? Can you verify whether we have the right address on file? 

 

If we don't that would explain the delay and we'll need to update it. 

 

Let us know so we can help!

 

 



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Message 12 of 19
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Refund on Final Bill

Yess thats a right address... can u please check that and send me my money

 

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Former Moderator
Former Moderator

Re: Refund on Final Bill

Sure thing @Harman_kaur

 

Sending a PM your way so we can look into this. 



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Message 14 of 19
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Refund on Final Bill

Hi !!!

 

 Can I also get cheque my balance? it's -30.78 dollars. it's been 2months more.......

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Moderator
Moderator

Re: Refund on Final Bill

Hey @andy2992

 

These kinds of refunds are usually processed within a few weeks from the time the final invoice is received. 

 

In this case, can you confirm if you've moved since the date of the cancellation? 



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Message 16 of 19
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I'm a Participant Level 2
I'm a Participant Level 2

Re: Refund on Final Bill

 After moving and changing a new address, I canceled my plan.

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Moderator
Moderator

Re: Refund on Final Bill

Thank you for clarifying @andy2992,  

 

I'll send you a PM so we can take a closer look into this together. Smiley 



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Refund on Final Bill

Thanks !

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