Price Adjustment on New Phone

Price Adjustment on New Phone

Price Adjustment on New Phone

Ashleymlyn
I'm a Participant Level 2

Price Adjustment on New Phone

Hello,

 

I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I process with this new discount?

 

Thank you,

Ashley

5 REPLIES 5
pyroybot
I'm a Participant Level 2

I have a similar issue. I purchased a pre-owned Pixel 4 last week (9 days ago) at $17/month, and now it's dropped to $10. Customer service said they could not do anything. Everything I'm reading now indicates that you should be honouring the new price since it's within 15 days. I have a discount on my second line, which is a consolation, but I feel as if I'm being deceived here.

Hey @pyroybot,

 

Welcome to the community!

 

If that's the case, we can definitely make the change. 

 

To get started, you can reach out to us here and one of our specialists will be happy to get it done for you! Alternatively, we can send you a PM via the community. 

 

Let us know how you'd like to proceed! 😃

 



pyroybot
I'm a Participant Level 2

Thank you. I got a completely different answer from a different rep, and now I have a case ID. I would appreciate a PM to clarify the communication breakdown and also get an update on the case.

Great, I've sent you a PM. Talk to you there! 😃

 



FidoNick
Moderator

Hey @Ashleymlyn!

 

Congrats on your new phone Smiley

 

If you're within 15 days of the date of purchase and the price has changed we can definitely have it adjusted.

 

In order to have that done, in the future, all you need to do is reach out and one of our specialists will be happy to get it done for you! I do see you've sent us a PM already though so not to worry, we'll get back to you there!

 

Talk soon Smiley