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Price Adjustment on New Phone

Ashleymlyn
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

 

I recently purchased a Samsung Galaxy S10 7 days ago and it is now on sale. On the fido payment program, I signed up to pay $30/month and it is now discounted for $20/month. Since I am still within the 15-day satisfaction guarantee, how can I process with this new discount?

 

Thank you,

Ashley

9 REPLIES 9

pyroybot
I'm a Participant Level 2
I'm a Participant Level 2

I have a similar issue. I purchased a pre-owned Pixel 4 last week (9 days ago) at $17/month, and now it's dropped to $10. Customer service said they could not do anything. Everything I'm reading now indicates that you should be honouring the new price since it's within 15 days. I have a discount on my second line, which is a consolation, but I feel as if I'm being deceived here.

Hey @pyroybot,

 

Welcome to the community!

 

If that's the case, we can definitely make the change. 

 

To get started, you can reach out to us here and one of our specialists will be happy to get it done for you! Alternatively, we can send you a PM via the community. 

 

Let us know how you'd like to proceed! 😃

 



AmanjotK
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

I bought a new iphone 12 pro max 15 days back and it was 47$ at that time but it is 37$. I am still in customer satisfaction guarantee period of 30 days. Please help me with this I feel bad about it.

Hello AmanjotK,

 

  Welcome to the community!

 

  Did your purchase your device in store or via Fido.ca? You should note that the Satisfaction guarantee is 15 days from purchase date if purchased in store and 30 days from date when the order was shipped if purchased online (see here).

 

  You should also note that this forum is community-driven and not intended as a venue for customer services. You would need to contact customer service for any price adjustments (if eligible). In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers

 


AmanjotK
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

 

Thank you for your response. I purchased my device online and it has been 18 days. Am I eligible for the price correction under 30 days satisfaction guarantee?

Hello again,

 

  Thank you for the additional information. I'm not sure whether the 30 days for online purchases is only for returns/exchanges or for price corrections as well. You would need to contact customer service to determine whether you're eligible for a price correction after 18 days of online purchase.

 

Hope this helps 😀

 

Cheers

 


pyroybot
I'm a Participant Level 2
I'm a Participant Level 2

Thank you. I got a completely different answer from a different rep, and now I have a case ID. I would appreciate a PM to clarify the communication breakdown and also get an update on the case.

Great, I've sent you a PM. Talk to you there! 😃

 



FidoNick
Former Moderator
Former Moderator

Hey @Ashleymlyn!

 

Congrats on your new phone Smiley

 

If you're within 15 days of the date of purchase and the price has changed we can definitely have it adjusted.

 

In order to have that done, in the future, all you need to do is reach out and one of our specialists will be happy to get it done for you! I do see you've sent us a PM already though so not to worry, we'll get back to you there!

 

Talk soon Smiley