Thank you. I got a completely different answer from a different rep, and now I have a case ID. I would appreciate a PM to clarify the communication breakdown and also get an update on the case.
I have a similar issue. I purchased a pre-owned Pixel 4 last week (9 days ago) at $17/month, and now it's dropped to $10. Customer service said they could not do anything. Everything I'm reading now indicates that you should be honouring the new pric...