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Prepaid account usage

Nd15
I'm a Participant Level 3
I'm a Participant Level 3

i have prepay acct, i cannot see my usage nor my bill , i used to see them.  Being prepaid customer i cannot speak to anyone to find out why this is. Can anyone help 

8 REPLIES 8

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Nd15,

 

  Welcome to the community!

 

  Are you not able to view your usage via your My Account? As I understand, you have a pre-paid account. However, those types of accounts don't have monthly bills since payment is required prior to usage. Did you previously have a post-paid account?

 

  Fido does have a dedicated customer service line for prepaid accounts: 1888-482-3436 (see here). You might consider contacting them for further assistance.

 

Hope this helps 😀

 

Cheers

 


Nd15
I'm a Participant Level 3
I'm a Participant Level 3

I understand how it works but I used to be able to see usage and billing with my prepaid acct

banana-bread
I'm a Participant Level 1
I'm a Participant Level 1

No, it looks like prepaid customers cannot manage their account online anymore. I'm not sure when this change came into effect, but previously we could do convenient things like check usage, bill history and top up. Hope this changes back, because this reduces accessibility - not everybody can call or visit a store. I don't understand the change at all. It does not make any sense that a telecom giant's customers can't manage their accounts online. This is a huge barrier.

Nd15
I'm a Participant Level 3
I'm a Participant Level 3

going to store does not help either. No solutions there.  They show my minutes used as overage minutes. Looks like they have no use for prepaid accts

Hey @Nd15! Philippe here. I hope you are doing well. Smiley

Online support including top-up or plan changes for your prepaid account is no longer available. You can manage your account by calling us at 1-800-575-9090 and using our automated system or visit your nearest store. We sincerely apologize for the inconvenience these changes have caused.



KLEE
I'm a Participant Level 2
I'm a Participant Level 2

You are right.  I can not get any further with the agent on CHAT !

 

Nd15
I'm a Participant Level 3
I'm a Participant Level 3

Thank you

Nd15
I'm a Participant Level 3
I'm a Participant Level 3

Seems most people including myself would like to know why is there no explanation either by phone to billing or at the stores. What's the big secret?