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Prepaid account

Sageb11
I'm a Participant Level 1
I'm a Participant Level 1

This is not a complaint. This is how a mistake is solved by Fido.

 

When checking my online acciacc I discovered a prepaid account was added by mistake due to CSR mustake at third party Fido provider.

 

So I called up Fido via 611 after patiently navigating their menus.

 

After talking with the CSR she told me that the account will be place out of service after a month and expires after a year.

 

This is how Fido solves mistakes by third party providers. 

 

IMHO this may be prevented by only dealing with Fido outlets and avoiding third party providers.

 

YMMV

 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Sageb11,

 

Sorry to hear you had this situation going on on your account, but I am sure it would have been an unintended mistake. Glad it was resolved for you though!

 

Thanks for sharing it with us.