Welcome to the community!
Are you not able to view your usage via your My Account? As I understand, you have a pre-paid account. However, those types of accounts don't have monthly bills since payment is required prior to usage. Did you previously have a post-paid account?
Fido does have a dedicated customer service line for prepaid accounts: 1888-482-3436 (see here). You might consider contacting them for further assistance.
Hope this helps 😀
No, it looks like prepaid customers cannot manage their account online anymore. I'm not sure when this change came into effect, but previously we could do convenient things like check usage, bill history and top up. Hope this changes back, because this reduces accessibility - not everybody can call or visit a store. I don't understand the change at all. It does not make any sense that a telecom giant's customers can't manage their accounts online. This is a huge barrier.
Hey @Nd15! Philippe here. I hope you are doing well.
Online support including top-up or plan changes for your prepaid account is no longer available. You can manage your account by calling us at 1-800-575-9090 and using our automated system or visit your nearest store. We sincerely apologize for the inconvenience these changes have caused.
Is it true that prepaid accounts can no longer set up their account to auto-refill? I think you have to manually call in to refill your prepaid account every month or risk losing your minutes! It is incredible and insidious how Fido is making life harder for prepaid account holders...
Thank you for reaching out! We apologize for the delay as well.
We’re committed to providing support for customers with special needs (e.g. visual, hearing, mobility or cognitive impairments) for all our products and services. Customers who are hard of hearing, deaf or speech impaired may use Message Relay Service (MRS) or Video Relay Service (VRS) to communicate over telephone.
Link to our Relay Services and Sign Language Interpreter Services Accessibility page can be found here.
Customers may also visit a Fido store where an agent can speak on their behalf with a Fido prepaid care specialist. Please note, there are no fees to transact with Prepaid Customer Care.