Hello @DevilMind,
Welcome to the community!
Sorry to hear this happened to you, I would suggest you call back customer service and ask to speak with a manager and if they can not fix this then I would suggest you asked them to have your case forwarded to the office of the president.
Hello again @DevilMind,
As I suggested above ask to speak to a manager and if they can not answer your questions or sort it out then ask for your case to be forwarded to the office of the president.
Hello DevilMind,
Welcome to the community!
The taxes for services and purchases might be different depending on situation. As you note, the plans and taxes for services is dependent on the location designation of the phone number. A BC phone number will have BC taxes applied for that plan.
On the other hand, other purchases (ie device upgrade, accessories, etc) would be based on the billing address (see here). If your billing address on file is from Alberta, I believe the taxes for the iPhone purchase would be from Alberta. However, if you made the purchase in BC, the retail outlet might be required to charge BC taxes at the time of sale. If that is the case, you would need to request a rebate (see here).
You should note that the forums are community-driven and not intended as a venue for customer services. If there is a discrepancy in your taxes, you would need to contact customer service so they may investigate the issue. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
**edit** See also here for additional information.**
Hope this helps 😀
Cheers
Hello again,
Hmm, that is strange... Do both phone lines have BC phone numbers? The only thing I can think of is that the one lines still has a BC billing address for some reason. You should note that the forums are community-driven and not intended as a venue for customer services. You might consider contacting customer service to verify the address information on both of those lines. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello again,
Thank you for the additional information. Is there any reason you need a phone number from BC? If not, you might consider changing that number to a local one in Alberta. However, if you change that number to an Alberta number, that line will likely need to change to a plan available in Alberta. With regards to the change of plans, I believe you should be able to switch to another plan in Alberta which is compatible with device financing so you wouldn't have to pay the remaining balance of the device. However, as mentioned, you would need to contact customer service.
Unfortunately, I have not been able to find any official statement on Fido.ca regarding taxes from different Provinces. However, those links I provided were from former forum moderators. At the time, I believe they also provided customer services. Unless there was a change in policy since that time, I would think that information would still apply.
Hope this helps 😀
Cheers
Hello again,
Fair enough. I understand wanting to keep your phone number. I, too, kept my phone number while living outside of its local calling area.
However, there appears to be something in your account of which we are not fully aware. Your best option is to contact customer service and have them look into your situation.
Hope this helps 😀
Cheers
Hello @DevilMind,
That is a very good question I'm guessing that because the device financing is tied to having the phone line and the line itself is a BC number and as such the taxes will be at the rate of BC so whatever is added to that line the taxes would be charged at the BC rate.
@FidoSolutions can you confirm this for us, please?
