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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Merge home internet and mobile account
Exisiting home internet with Fido. Ported over 2 mobile lines to Fido at Best Buy today. I was told the mobile account will be separate from home internet. Now I can't access mobile account online. How do I merge them??
Resolved! Phone shipment address change
I have placed an order for the pixel 6 pro which is on backorder where I live and the address on the order confirmation is not the address I asked them to ship it to. I changed the billing address in my account to where I want the phone to be shipped...
Calls going to voicemail
Calls to my iPhone 13 are intermittently going to voice mail. It's a new Fido account. And some calls do get through. Why does it randomly send calls to voice mail?
Resolved! Phone backorder
Hello, I placed an order quite a while on fido.ca and so far has been a month and no information about the status of the order, just an email a couple of day after place the order and thats it (related to backorder 2 week, already have been 4 week). ...
Existing customer cannot change plans on the website
Existing customer trying to switch to a different plan here.The Fido.ca website keps getting stuck on the "Choose your plan type" step. I have tried this in FireFox, Chrome, and Edge browsers, all with the same issue. The App only shows one recommen...
