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Pay in installments

I'm a participant level 1
I'm a participant level 1

On Septemeber 2019, I decided to not use any services. I thought if I dont pay, Fido will automatically cancel my account like in my country. Fido has suspended and withdraw all services for the last 7 months due to no paymen. I thought my account has already been cancelled. But now I realize Fido is still charging me bill this whole 7 months that i didnt use the service. Nowthe bill is too high as I am international student. i was wondering if i canpay in installments or monthly? 


Senior MVP Senior MVP
Senior MVP

Hello Fay16,


  Welcome to the community!


  Sorry to hear you just realised that the mobile providers here operate differently than in your Country. If you're unable to make full payment on your bill, you'll likely have to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations team.


Hope this helps 😀