Double Payment

Double Payment

Double Payment

SOLVED
Y8
I'm a Participant Level 1
I'm a Participant Level 1

Double Payment

Pay my bill twice, I get reimbursed or the payment is left for the other month. Thanks for your quick response

Accepted Solution

Re: Pay

Solved by Senior MVP Senior MVP

Hello Y8,

 

  Welcome to the community!

 

  Generally, if you've made extra payments on your account, the excess amount would be credited on your account. It would appear as a negative balance on your My Account. The credited amount would be used toward your subsequent bill.

 

  If you wished, you could request to be reimbursed the amount. To do so, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Depending on your payment method, it may take a little while for the reimbursement to be processed, though.

 

Hope this helps 😀

 

Cheers

 

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2 REPLIES 2
Cawtau
Senior MVP

Hello Y8,

 

  Welcome to the community!

 

  Generally, if you've made extra payments on your account, the excess amount would be credited on your account. It would appear as a negative balance on your My Account. The credited amount would be used toward your subsequent bill.

 

  If you wished, you could request to be reimbursed the amount. To do so, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Depending on your payment method, it may take a little while for the reimbursement to be processed, though.

 

Hope this helps 😀

 

Cheers

 


khouya
I'm Helpful Level 3

Nice Smiley

Have a nice day Very_Happy