Office of the President

Office of the President

Office of the President

flas99
I'm a Participant Level 3

Office of the President

In my last Bill I have $94.87 of extra usage charges for something called game168 Gift Pack Mafia City. The charge is on a data only line with blocked voice and messaging

 

This game (or in fact any other game) is not installed on this device and could not be installed because installing apps is blocked on this device

 

I never heard of this game, and I never ordered anything from this device or from any other device using this line number. To be honest I don’t even know this device’s phone number because its data only line.

 

The invoice says it is done via Google and I checked google pay on this device and there are also no purchases there

 

Spent huge amount of time with different agents on chat trying to understand why I was charged. They could not give me any answer. The only thing they say that the proof that was me is the fact its in my Invoice. Of course, its ridiculous. I asked how they know it is me and not just someone random, but got no answer.

 

I asked to escalate this issue, but also without too much success

 

How can I contact with the Office of the President ?

 

It is mentioned in the link below, that I can contact it, but it does not specify by which means?

https://www.fido.ca/consumer/escalate-an-issue

1 REPLY 1
FidoKenny
Moderator

Hello flash99

 

I'm sending you a PM to get this looked into.


Talk to you soon.