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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Tracking an order
Hi, I have upgraded my phone 6 days ago and still did not recieve any email. Not even a confirmation email for my purchase. Is that normal? Thank you.
Resolved! Credit unsuccessful
I'm trying to buy a new line and I have the following message:We are sorry, but your credit check was unsuccessful. Please contact us for additional details: 1-866-271-3436it sounds like Fido cannot check my credit? It's been 9 years I'm client, neve...
Garbage App
If customer feedback is worth a **bleep** at Rogers, then please take this with utmost sincerity (whoever is responsible for monitoring this "community"). The Fido My Account app on Android is hot garbage. Either there needs to be a serious investiga...
Resolved! Scam phone calls filter
Hello, wondering what can be done on Fido's end to filter out scam callers. I'm getting 10-15 calls per day! All from different local (Vancouver) numbers. Getting really tired of it. They even leave blank messages which fill up my messages inbox in ...
Re: Prepaid account information
I received a text message from Fido today informing me that because I am a prepaid customer, I will no longer have access to live support. Only automated services will be available to me. That's not good, and certainly should motivate me to once and ...
