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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Mobile data speed
LTE speeds on Fido have been getting slower over the past months (I live in a rural area north of Hamilton). Tonight I'm seeing 0.41 Mbps — this is so slow that even normal browsing is very frustrating. It feels like there are more users than the ser...
Customer service complaint
I have never been treated so poorly by fido until today. I had received my new phone and had noticed that it did not have the storage size I had wanted and had found out I would be able to exchange it for the right one. I had initially contacted an a...
Can’t speak with a phone agent anymore. Impossible data usage.
Why has Fido removed the option to connect with a live agent by phone? Live Chat agents are definitely not the same. I wasted 2 hours of my time last week waiting in queue for my turn, then waiting some more for replies each time -- only to be sponta...
Resolved! "You have a past due balance that is subject to daily interest charges."
I joined Fido just over a month ago. I set up automatic payment immediately after opening my account. I just found this notification when I checked my account online this morning. Should I ignore it? Thank you.
Fido Win back team and back office messed up my phone plan
Fido Winback team reached out to me 3 weeks ago to sell a phone plan. I accepted the plan but when they sent me the confirmation email, EVERYTHING was wrong. i wanted a new iphone 12 pro max, but they send me a pre-certificated iphone 13. also the pr...
