OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's HelloFresh Contest (August 31 - September 6,...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Error 2 message
HelloI've been getting an error 2 message on and off all day today with text messages. Then phone also doesn't accept or make calls either.
This is how Fido makes customers happy!!
I had an offer in my account to upgrade my cellphone and I was supposed to receive it with in 5 business days, but after 2 weeks waiting they informed me they have cancelled my order without even telling me!!! After hours and hours following ups, fin...
Resolved! question about "Keep my existing plan"
Hello, I want to upgrade my phone but with my existing plan. My existing plan was a special offer a few year ago, which had 1000 min long distance call with selected countries. But when I upgrade my phone in My Account, choose "Keep my existing plan"...
Remove temporary suspension
HeyI am out of canada. So I added temporary suspension on my fido mobile but now I want to remove suspension but I am not getting network of fido on my mobile. It shows no service. So how can i solve this issue.? Thank you
Resolved! Reception issues
I've been struggling with network reception issues, spoke with customer care agents, but they were not able to resolve it, it's incredibly frustrating to hold on with this issue, will I ever get a resolution, if so I need a manager follow up with me.
