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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! When will Fido support multi factor authentication via app?
Multi factor authentication is a widely accepted method to improve online security beyond userid/password. It involves generating a unique code in addition to userid/password. The code can either be generated via an app (ex: Authy, Google Authenticat...
Multiple credit checks
I selected a pre owned phone for my brother in law under a new account who's moving here and the phone options I wanted was not available for shipping to my address, which occurs at the last step. This happened multiples times and there is no way to ...
Voice Mail
For some reason my incoming calls are immediately going to voice mail after 1 ring. How do I change that to 5 rings or more ?
Billing Discrepancy
I was charged $94.08 when I was told at the Fido store where I checked with the employee if my plan includes calling the US. The employee guided me and ensured I could also call the US. When I saw 80 minutes of overtime on my Fido app, before any bil...
Resolved! Change the 2nd Line’s name
How do I change the 2nd line's name in the account? I called the service guy and he asked me to do online.
