Does anyone know the email of Fido's office of the president? I have a terriable experience with fido phone service recently and I have to contact the office to get the thing done. I'm tired of calling fido agents. Noone is really doing any help. They are just wasting my time. Very disappointed.
Solved! Go to Solution.
when you find out please let me know how to make contact. I've spent so much time trying to get cellular working at home its the same exchange time I address the issue but the problem never gets resolved. I'd like to escalate because I tired of going in circles.
Sorry to hear you're having issues with your cellular services at home. You should note that you will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). You would need to contact customer service and have them escalate your concern. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
You might also refer here for steps to Resolve a Concern.
Hope this helps 😀
I have an issue I'm dealing with with fido that I can't get resolved and I went to the resolve a concern chat and I just keep getting the run around. I would like to escalate the problem to someone who will actually help
Hey there @Danielledaudet
I've moved your post to this thread as it contains the answer to your question. The first step to share a concern is to contact us at these channels.
With that said, I understand that you've already reached out for help and I'm sorry to hear that your situation is still unresolved. In order to better assist you, I'd like to confirm a few more details if I may:
Let us know!
The avoidable from Fido is mind blowing. I'm starting to think there is no contact with the office of the president and it's just a run around.
The negligence of this company is brutal.
I wouldn't recommend to any human not even an someone I disliked.
I would not be requesting this next step if your managers or supervisors were helpful and prodvided solutions. The manager didnt give me options to speak to the office of the president when I requested and In fact I was hung up on.
this is taking an absurd amount of time to get access to substantial help.
Thanks for the update @Danielledaudet
I apologize for the way this was handled, this is definitely not the experience we'd want to offer. We aim to help you resolve your concerns, and we'd love to review your account.
To get started, I'll be sending you a PM to go over the situation with you. Talk to you soon!
Not at all @Eddhdvab
The first step to have any of your concerns resolved is to contact us. We're here to help after all and an escalation process is in place, if required. As such, @Cawtau's answer is the correct one.
Don't hesitate to contact us as well if you need any assistance with your Fido account. You can reach out to us on these channels
How can I contact the office of the president again? My service from Fido is beyond unsatisfactory. It's problem on top of the problem. Calling the customer service numerous times and been on the phone for atleast 2 hours every time and nothing is been resolved.
Hey there @Jhiyce2008,
Welcome to the Community
I moved your post to this thread as it contains the answer to your question. If your case is already being handled by an OOP advisor, you can use the contact info they provided to follow up on the situation. For any other concern, reach out to us and we'll be happy to look into it.
Hope this helps!
Nothing is resolved yet. And I would like someone to call me please. This is being rediculous how your customer service agent doesnt have the power to resolve any issue that your customers have.