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Contact office of the president

Melb12
I'm a Participant Level 2
I'm a Participant Level 2

How do I get in contact with the office of president? I have been receiving the worst customer support over the past week.nice had to reach out to Fido 5 times now in the past week to resolve my issue. Hours of my time have used up to try and solve this and the last time I was on the phone with customer support they talked very rude to me and hung up!  I would really like to talk to someone for a resolution to my problem. 

20 REPLIES 20

mtsimidis
I'm a Participant Level 3
I'm a Participant Level 3

Yes, I would like to know as well. I have been robbed by Fido and have been jumping through hoops just trying to find the next hoop to jump through in order to speak to someone.|
I guess Fido doesn't give a **bleep** about anything but themselves and their money. I have been, and will continue to post these comments about their disgusting customer service and lack of consience. Actually, I think I will purchase some FB and IG ads to spread the word. At least that money will be well spent.
Shame on you

WR09
I'm a Participant Level 1
I'm a Participant Level 1

How do I get in contact with office of the president? I have spoken with customer service and their supervisor but my issue is not resolved. I was given a credit of $1.67 for the inconvenience that I had to go through. I had trust in Fido in doing the right thing for their customer however, I am proven wrong. I feel humiliated and my loyalty is not appreciated. If the issue is not resolved then I have to shop around for a carrier who understands customer's painpoints and values them.

Jp36
I'm a Participant Level 1
I'm a Participant Level 1

Hello, who do I speak to if a manager at FIDO could not resolve my issue 

mtsimidis
I'm a Participant Level 3
I'm a Participant Level 3

Ahahahahah. Good luck!!!! Thy don't care.

Hey there @Jp36 and welcome to the Community!

 

Can you give more details about what happened exactly?

 

Thank you!



Sadie56
I'm a Participant Level 2
I'm a Participant Level 2

I also have an issue I've been trying to sort out with Fido, and after being on the phone for over an hour, transferred 3 times, I finally was put through to a manager, who literally made me feel like I was going through an interrogation, I was grilled about the situation I was trying to resolve. After another 30 minutes on the phone with her, I'd finally had enough, lost my temper, and said "Go %uck yourself" and hung up. I've never been more frustrated in my life and have had just about enough with Fido, I will be looking around at different service providers and leaving Fido altogether after this. Can you please tell me who I can speak to that might help me? And I'd be grateful if it was someone who actually cared.

Thank you

Julie Burke

Hey @Sadie56,

 

Welcome to the community! 

 

I'm sorry to learn about your recent experience with our customer care team. 

If you'd like to escalate this manner and get a hold of our Office of the President, you can request it from our support team here.

 

I do hope a resolution can be provided shortly! 



254paul
I'm a Participant Level 1
I'm a Participant Level 1

Hello,

I would like to contact the President's office due to a customer service issue that will result in a port of services.

I have spent countless hours trying to resolve this...........

This is becoming very frustrating

mtsimidis
I'm a Participant Level 3
I'm a Participant Level 3

Exactly! 
This is a common theme here at F***. I have been trying since last year. They will make you jump through hoops until you're exhausted. They hope that you will just give up. 

FidoNick
Former Moderator
Former Moderator

Hey @254paul

 

We would love to help out, can you let the Community know a little more as to what's going on and we can provide some guidance and/or solutions?

 

In terms of speaking with the Office of the President keep in mind you do need to follow the escalation process set out and first speak with customer service in order to get things resolved. If you remain unsatisfied you can then speak to a manager at customer care and they'll guide you in the right direction Smiley 

 

 

 

 



Redroom
I'm a Participant Level 1
I'm a Participant Level 1

I have had very terrible service from Fido.I have been a customer for 12years and on the verge of porting my number to another carrier.The office of the president is my last attempt to fix this.Simply disappointing service

Hey @Redroom!

Thank you for being us for so long. We'll send you a PM to look into things with you. 

 



Eddhdvab
I'm a Contributor Level 1
I'm a Contributor Level 1

Please do the same with me, I had a terrible experience with the office.

Hello @Eddhdvab

 

I'm sending you a PM to get this looked into.


Talk to you soon.



mahmoodA
I'm a Participant Level 1
I'm a Participant Level 1

how do i contact the president's office to complain? 

Hello @mahmoodA,

 

Welcome to the community! 

 

What seems to be going on? 



FidoJulien
Former Moderator
Former Moderator

Hey @Melb12

 

I'll send you a PM so we can take a look at things together.

 

Talk to you soon! 



Melb12
I'm a Participant Level 2
I'm a Participant Level 2

I never received a PM from you..🤔

Hey @Melb12

 

That's odd. I'll send you one now so we can take a closer look into this. 

 

 



NaliniR
I'm Qualified Level 1
I'm Qualified Level 1

Hi @Melb12,

 

Welcome to the Fido community!

 

I'm sure that's not the experience Fido would want you to have, in order to speak to someone from the Office of the President you will need to request to speak to someone there through customer support and they can escalate the call and someone from the Office of the President will contact you.

 

You can get more info here in regard to the steps to take to help you resolve your problem.