Contact office of the president

Contact office of the president

Contact office of the president

Melb12
I'm a Participant Level 2

Contact office of the president

How do I get in contact with the office of president? I have been receiving the worst customer support over the past week.nice had to reach out to Fido 5 times now in the past week to resolve my issue. Hours of my time have used up to try and solve this and the last time I was on the phone with customer support they talked very rude to me and hung up!  I would really like to talk to someone for a resolution to my problem. 

15 REPLIES 15
WR09
I'm a Participant Level 1

How do I get in contact with office of the president? I have spoken with customer service and their supervisor but my issue is not resolved. I was given a credit of $1.67 for the inconvenience that I had to go through. I had trust in Fido in doing the right thing for their customer however, I am proven wrong. I feel humiliated and my loyalty is not appreciated. If the issue is not resolved then I have to shop around for a carrier who understands customer's painpoints and values them.

Jp36
I'm a Participant Level 1

Hello, who do I speak to if a manager at FIDO could not resolve my issue 

Hey there @Jp36 and welcome to the Community!

 

Can you give more details about what happened exactly?

 

Thank you!



254paul
I'm a Participant Level 1

Hello,

I would like to contact the President's office due to a customer service issue that will result in a port of services.

I have spent countless hours trying to resolve this...........

This is becoming very frustrating

Hey @254paul

 

We would love to help out, can you let the Community know a little more as to what's going on and we can provide some guidance and/or solutions?

 

In terms of speaking with the Office of the President keep in mind you do need to follow the escalation process set out and first speak with customer service in order to get things resolved. If you remain unsatisfied you can then speak to a manager at customer care and they'll guide you in the right direction Smiley 

 

 

 

 



Redroom
I'm a Participant Level 1

I have had very terrible service from Fido.I have been a customer for 12years and on the verge of porting my number to another carrier.The office of the president is my last attempt to fix this.Simply disappointing service

Hey @Redroom!

Thank you for being us for so long. We'll send you a PM to look into things with you. 

 



Eddhdvab
I'm a Contributor Level 1

Please do the same with me, I had a terrible experience with the office.

Hello @Eddhdvab

 

I'm sending you a PM to get this looked into.


Talk to you soon.



mahmoodA
I'm a Participant Level 1

how do i contact the president's office to complain? 

Hello @mahmoodA,

 

Welcome to the community! 

 

What seems to be going on? 



FidoJulien
Moderator

Hey @Melb12

 

I'll send you a PM so we can take a look at things together.

 

Talk to you soon! 



Melb12
I'm a Participant Level 2

I never received a PM from you..🤔

FidoPierre
Moderator (inactive)

Hey @Melb12

 

That's odd. I'll send you one now so we can take a closer look into this. 

 

 



NaliniR
I'm Qualified Level 1

Hi @Melb12,

 

Welcome to the Fido community!

 

I'm sure that's not the experience Fido would want you to have, in order to speak to someone from the Office of the President you will need to request to speak to someone there through customer support and they can escalate the call and someone from the Office of the President will contact you.

 

You can get more info here in regard to the steps to take to help you resolve your problem.