How to reach Office of the Presidents

[Sirius]

Hi, 

Does anyone know the email of Fido's office of the president? I have a terriable experience with fido phone service recently and I have to contact the office to get the thing done. I'm tired of calling fido agents. Noone is really doing any help. They are just wasting my time. Very disappointed.

Thanks,

Matt

[Sirius]

Hello Sirius,

  Welcome to the community!

  You can follow the procedure to Report a concern.

Hope this helps 😀

Cheers

[Eddhdvab]

Good luck !

youre how gto have to jump through hoops until you realize that it isn’t worth it and switch.

[FidoSaad]

Not at all @Eddhdvab

The first step to have any of your concerns resolved is to contact us. We're here to help after all and an escalation process is in place, if required. As such, @Cawtau's answer is the correct one. 

Don't hesitate to contact us as well if you need any assistance with your Fido account. You can reach out to us on these channels

[Jhiyce2008]

How can I contact the office of the president again? My service from Fido is beyond unsatisfactory. It's problem on top of the problem. Calling the customer service numerous times and been on the phone for atleast 2 hours every time and nothing is been resolved. 

[FidoSaad]

Hey there @Jhiyce2008,

Welcome to the Community

I moved your post to this thread as it contains the answer to your question. If your case is already being handled by an OOP advisor, you can use the contact info they provided to follow up on the situation. For any other concern, reach out to us and we'll be happy to look into it.

Hope this helps!

[Jhiyce2008]

Nothing is resolved yet. And I would like someone to call me please. This is being rediculous how your customer service agent doesnt have the power to resolve any issue that your customers have. 

[FidoValerie]

Hey @Jhiyce2008

I'll send you a PM so we can look into this together.

Talk soon!

[Eddhdvab]

Note how they mark this as “resolved”.

[FidoKenny]

Hey @Eddhdvab and welcome to the community.

Yes, this thread was noted as ''Resolved'' because Cawtau provided the right steps to report his concern

[Eddhdvab]

I think that you’re looking for the word “disappeared”. Look st the messages here.

[Cawtau · Accepted solution]

Hello Sirius,

  Welcome to the community!

  You can follow the procedure to Report a concern.

Hope this helps 😀

Cheers