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Device price match

joannagoldman
I'm a Participant Level 2
I'm a Participant Level 2

Where do I begin? 

I have spent over 8 hours on the phone (4 separate phone calls) with customer service. I'm done calling. 

 

I bought a phone in november. I put $733 down as a déposit. 

The phone went on sale in december, new credit monthly + no deposit. Ok great. Contacted Fido, they said "yes no problem, we will price match". I asked for a refund of the $733 - "sure no problem"

Its Feburary. I have not seen this refund. 

Not only that, now I get a myserious extra charge of $57 for no reason on my account.

This is insanity. 

I have filed complaints with the CCTS and with Visa. Next step is going to the press.

 

I'm am on this message board to spread the word. Every time I call I end up with additional charges instead of a refund. 

 

This is a warning. DO NOT BUY YOUR DEVICE THROUGH FIDO. Worst service I've ever dealt with. 

1 REPLY 1

FidoVanessa
Moderator
Moderator

Hey @joannagoldman!

 

We're really sorry to hear about your experience. This is not the kind of service we want to offer to our customers.

 

You'll need to contact us on these channels, we do have an internal escalation process to have this looked into. 

Hope this helps.